Today we’d like to introduce to you our
Guest Relations Manager, Ahmed, from The Rougemont in Exeter.
When looking for Ahmed, you will mostly be able to find him in the hotel lobby or in the hotel lounge, talking to guests. Ahmed cares for every guest that walks through the doors to make them feel as comfortable as possible. “I care for them as if they were members of my own family and ensure they are treated well”, stated Ahmed when asked about his job.
Here are our other questions that we asked him:
What do you love most about your job?
Getting to interact with people and build relationships with them is what I love most about my job and, whether it’s assisting with luggage, parking or a general hotel enquiry, I help ensure every experience with us is the best it can possibly be.
Which tasks are part of your daily routine as Guest Relations Manager?
There is not really a routine as such in my job as my daily tasks are very much dependent on what requests guests might have. Most of the time, I am in the front of the hotel, meeting and greeting guests and making sure that they are well looked after.
A first impression is of crucial importance – whether it is in business, an inter-personal meeting or arriving at a hotel. So I make sure that our first impression on our guests is as warm, friendly and natural as possible.
What do you like doing when you’re not at work?
Playing football, swimming
Who would be your dream hotel guest?
That would be Sir Alex Ferguson, the manager of Manchester United.
What are some of the daily challenges you are faced with?
My job consists of continuous challenges as I try to make people as happy and content as we possible to make them come again. I love it when I have gotten to know our guests’ name and they know yours and we can greet each other by name when walking passed. For me, success is when guests come again and again – that shows me that they have clearly enjoyed their stay and have felt comfortable.
What is the most memorable moment you have experienced in your career?
One of the most memorable experiences I’ve had in my role was having the pleasure to serve most of the Royal Family including the Queen, the Duke of Edinburgh, and the Prince and Princess of Wales.
Which skills are most important for the job of a Guest Relations Manager?
For a guest relations manager it is of most importance to provide guests with a quality service that convinces them to repeat their business with us.
What are your top tips for making first impressions count?
- Always welcome with a smile
- Try to build a rapport with people as soon as possible
- Always be polite and helpful